Contact 1-xbet.so
How to reach the people who write this site, what we can help with, and what has to go to 1xBet instead.
Table of contents
One address handles everything: [email protected].
We read every message and answer most within two working days. Longer than that usually means the question needed checking against the app first, which is slower but produces a better answer than a quick guess.
Before writing, it is worth knowing which side of a fairly sharp line your question falls on. We are an independent site about 1xBet, not 1xBet, and the difference matters most at the moment when something has gone wrong with real money.
Which questions go where
We have no access to 1xBet’s systems. No amount of goodwill on our side lets us see your balance or release your withdrawal, so a message to us about either simply costs you a day.
| Write to us about | Write to 1xBet about |
|---|---|
| A mistake or outdated figure on this site | Account access, passwords, blocked logins |
| Something in a guide that did not match the app | A deposit or withdrawal that has not arrived |
| A question the site failed to answer | Identity verification and document checks |
| Broken pages, links or layout problems | A bonus that did not credit or wagering progress |
| Partnership and advertising enquiries | A disputed bet settlement |
| Press, licensing or content reuse | Closing an account or self-exclusion |
1xBet support runs around the clock. The quickest route is live chat inside the app, where an agent can see your account; email works but takes longer. Have your account ID and, for a payment question, the transaction reference from your mobile money SMS to hand.
Installation problems are the one thing worth trying yourself first. The troubleshooting table on the 1xBet APK page covers nearly all of them, and it is quicker than either queue.
If you have found a factual error on this site, that is genuinely useful to us and we would rather hear it than not. Send the page address and what is wrong, and if you have a screenshot from the app showing the correct figure, better still. Corrections get made and the page date updated.
Advertising and partnerships
We do accept commercial arrangements, and we are open about the one we already have: the site earns affiliate commission on 1xBet registrations, which is explained on the about page.
What we do not accept is paid content presented as editorial, or links inserted into existing guides without disclosure. If you are proposing either of those, the answer is no and it saves us both the exchange. For anything else, write with the specifics rather than a template.
Who operates the betting service
1xBet itself is operated by Caecus N.V., company number 163779, registered at Chuchubiweg 17, Willemstad, Curacao, under Curacao Gaming Authority licence OGL/2024/1262/0493.
Complaints about the betting service itself, rather than about this website, go to the operator first through its own support channels. If a complaint stays unresolved, the Curacao Gaming Authority accepts player complaints about the licensees it supervises, and the licence number above is what you will be asked for.
Requests to close an account or set a self-exclusion also go to the operator, for the same reason. The responsible gaming page lists the limit tools and the support services available.
For how we handle the data in any message you send us, see the privacy policy.